Support

Last updated: 24 September 2026

Something not working, or a structure labelled wrong? Here is how to reach us and what to expect.

Report a problem from inside the app

This is the fastest route, and the one that actually helps us fix things. Me → Report a problem attaches the diagnostic details we need — what screen you were on, the app version, and the last error the app recorded. You can see exactly what is attached before you send it, and delete any of it.

Email

Write to support@anatomymatch3d.com. We aim to reply within two business days.

If you are reporting a bug, please include your device and OS version, and what you were doing when it went wrong. If you can reproduce it, the steps are worth more than anything else you can send us.

Wrong or missing anatomy

Tell us. Content corrections are the reports we act on fastest, because one wrong label is wrong for every student using the app. Use Report a problem or email us with the structure name and what is wrong about it. You can also request a structure we do not cover yet.

Subscriptions, billing and refunds

Subscriptions are sold and managed by Apple or Google, not by us. We never see your payment details, and we cannot issue refunds — only the store can.

To cancel or change a plan: your App Store or Play Store account settings. Cancelling stops the next renewal; access continues to the end of the period you have paid for.
To request a refund: Apple Support (reportaproblem.apple.com) or Google Play's refund process.
To restore a purchase on a new device: open the paywall and tap Restore purchases, signed in to the same store account.

If a purchase went through and the app has not unlocked, email us — that one is ours to fix, not the store's.

Your account and your data

You can ask for a copy of your data, or delete your account entirely, at any time. See deleting your account for how, and the Privacy Policy for what we hold and how long.

What we cannot help with

AnatomyMatch 3D is a study aid, not a medical service. We cannot answer clinical questions, interpret anyone's symptoms or imaging, or advise on treatment. Please talk to a qualified professional.